Data Protection Policy

Jaya9 Live Privacy Policy – Our complete commitment to protecting your information

Jaya9 live is always transparent about how your personal data is collected, stored, and used. This page explains everything in plain, easy-to-understand language.

🔐
SSL Encryption
We Never Sell Your Data
Your Control
GDPR Compliance
Last Updated: January 1, 2026
Summary: jaya9 live never sells your personal information to third parties. Your data is used solely to provide our services and ensure your security.

1 Introduction

Jaya9 live takes your privacy seriously. This Privacy Policy explains what information we collect, why we collect it, how it is stored, and when it is used. This policy applies to the jaya9 live website (jaya9live.ws), the mobile app, and all our services.

By using Jaya9 Live, you agree to this Privacy Policy. If you do not agree, please refrain from using the platform.

We adhere to international data protection standards, and all our operations are conducted in accordance with GDPR-compliant policies.

2 What Information We Collect

Jaya9 live collects two types of information — what you provide directly, and what is gathered automatically.

Data Type Example When Collected
Identity Information Name, date of birth, national ID number Account Registration & KYC Verification
Contact Information Mobile number, email address Registration & Support
Financial Information Mobile banking number, transaction history Deposits & Withdrawals
Device Information IP Address, Browser, Operating System While Using the Site
Gaming History Play duration, bet amounts, wins and losses During Gameplay
  • We only collect the information we need — nothing more.
  • Sensitive data (such as health or religious information) is never collected.
  • Full payment card numbers are not stored on our servers.

3 How We Collect Your Data

Jaya9 live collects information through various methods. Each method is transparent and based on your consent.

  • Direct Input: What you provide directly through the registration form, KYC uploads, and support chat.
  • Automatic Collection: Through cookies, log files, and tracking pixels.
  • Transaction Records: Automatically processed at the time of every deposit and withdrawal.
  • Device Information: Basic device information collected while using the mobile app.
  • Third-Party Verification: Through approved verification services as part of the KYC process.
Please note: Jaya9 Live will never call or email you to ask for your password or OTP. If you receive such a call or message, please notify our support team immediately.

4 Purpose of Data Use

Your data is used only for specific, legitimate purposes. Each purpose is clearly outlined below.

Account Management

To create accounts, verify logins, and maintain security.

Payment Processing

To process deposits and withdrawals securely and to prevent fraud.

Customer Support

To resolve your issues quickly and provide personalized support.

Service Improvement

Analyzing usage patterns to improve your gaming experience.

Security & Compliance

Complying with AML policies and detecting fraudulent activity.

Notifications & Promotions

To keep you informed about bonuses, offers, and important updates.

5 Data Sharing Policy

Jaya9 live never sells your personal data to advertisers or third parties for commercial purposes. However, information may be shared in specific circumstances.

  • Payment Processor: Solely to process transactions with payment partners such as Mobile Pay, Nagad, and Rocket.
  • KYC Services: With approved verification agencies for identity verification purposes.
  • Legal Obligations: When required by a court order or a lawful request from a regulatory authority.
  • Fraud Prevention: With approved security services to prevent fraudulent activity.
Every third party is contractually bound to comply with our privacy standards. They may only use your data for the specific purpose it was shared, and nothing else.

6 Cookie Policy

Jaya9 Live uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.

  • Essential Cookies: To maintain login sessions and security — these cannot be disabled.
  • Functional Cookies: To remember your preferences (language, settings).
  • Analytics Cookies: To understand which parts of the site are used most — you can turn this off.
  • Marketing Cookies: To show relevant offers — you can turn this off.

You can delete or block cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some site features.

7 Technical Data Security Measures

Jaya9 Live uses multiple layers of technical safeguards to protect your data. Our security measures meet international standards.

256-bit SSL Encryption
All data transmissions are encrypted
Two-Factor Authentication (2FA)
An Extra Layer of Security at Login
Secure Servers
Stored in ISO-certified data centers
24/7 Security Monitoring
Suspicious activity detected instantly

8 Your Rights

You have clear rights over your personal data. Jaya9 Live fully respects those rights.

Right to Access

You can request to know what information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

You may request that your data be deleted under certain conditions.

Right to Restrict Processing

You may object to certain types of data processing.

Right to Portability

A request to download your data in a standard, portable format.

Right to Opt Out of Marketing

You can opt out of promotional messages at any time.

To exercise these rights, contact us support@jaya9live.wsto reach us. We will respond within 30 days.

9 Data Retention Period

Jaya9 Live does not retain your data longer than necessary. Each type of data has a defined retention period.

  • Account Information: For the duration your account is active, and for 5 years after closure.
  • Transaction Data: 5–7 years as required by legal obligations.
  • Cookies: 1 day to 2 years, depending on the type.
  • Support Conversations: Up to 2 years after the last point of contact.
  • KYC Documents: As required by law following account closure.

10 Protection of Minors

Jaya9 live does not collect, and has no intention of collecting, any information from individuals under the age of 18. Our services are intended exclusively for adults.

If we become aware that we hold personal data belonging to a minor, we will immediately delete that data and close the associated account.

11 Changes to the Privacy Policy

Jaya9 live may update this Privacy Policy from time to time. If any significant changes are made, you will be notified via your registered mobile number or email. Check the "Last Updated" date at the top of the page to confirm you are viewing the latest version.

12 Contact Us

For any privacy-related questions or concerns, please reach out to us. We aim to respond promptly and sincerely.

Email
support@jaya9live.ws
Live Chat
24/7 Support in Bangla

How your information is kept secure

What we do to protect your data at Jaya9 Live

Your data is never sold

Jaya9 live never sells your name, number, or gaming history to advertisers or data brokers. That's our promise.

Encrypted Storage

Your password and sensitive information are stored in encrypted form. Even in the event of a cyberattack, your data cannot be read.

In Your Control

You can request to view, correct, or delete your data at any time. Your data belongs to you.

Restricted Access

Only authorized jaya9 live staff can access specific data. Every access is logged and monitored.

Regular Security Audits

Our systems undergo regular third-party security audits. Any vulnerabilities identified are addressed promptly.

International Standards

Jaya9 live complies with international data protection standards. Your information is managed under GDPR-compliant policies.

🔒

Your data is safe — join now

Your privacy is treated with the utmost importance at Jaya9 Live. Create an account with confidence and enjoy the best online gaming experience in Bangladesh.

বাংলা